At www.iceboutique.com, we want you to be completely satisfied with your purchase. This Refund/Exchange Policy outlines the terms and conditions regarding refunds and exchanges for products purchased from our website. By making a purchase, you agree to the terms of this policy.

Eligibility for Refunds/Exchanges:
1.1 To be eligible for a refund or exchange, you must provide proof of purchase, such as an order confirmation or receipt.
1.2 Refunds/exchanges are only available for products purchased directly from our website. If you purchased our products from a third-party retailer, please contact them directly for their refund/exchange policies.

Refund/Exchange Timeframe:
2.1 You have 7 days from the date of delivery to request a refund or exchange.
2.2 After the specified timeframe, we reserve the right to deny refund or exchange requests.

Refund/Exchange Conditions:
3.1 The product must be unused, unworn, and in its original condition with all tags, packaging, and accompanying documentation.
3.2 Customized or engraved items may not be eligible for refund or exchange unless they are defective or damaged upon delivery.
3.3 Watches must not have been worn or resized and must include all original packaging, manuals, and warranty cards.

Refund Process:
4.1 To request a refund, please contact our customer support team by email jewellsboxus@gmail.com Provide your order details and the reason for the refund request.
4.2 Once your request is received and approved, we will provide you with instructions on how to return the product.
4.3 Refunds will be issued to the original payment method within 5 business days upon receipt and inspection of the returned product.

Exchange Process:
5.1 To request an exchange, please contact our customer support team at jewellsboxus@gmail.com Provide your order details and the reason for the exchange request.
5.2 Once your request is received and approved, we will provide you with instructions on how to return the product.
5.3 The exchanged product will be shipped to you within 5 business days upon receipt and inspection of the returned product.

Shipping Costs:
6.1 The customer is responsible for any shipping costs incurred for returning the product for a refund or exchange, unless the product is defective or damaged upon delivery.

Non-Refundable Items:
7.1 The following items are non-refundable:
– Earrings (for hygiene reasons)
– Gift cards

Damaged or Defective Items:
8.1 If you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund, depending on the circumstances.

Final Sale Items:
9.1 Some items may be marked as “Final Sale” and are not eligible for refund or exchange. This will be clearly indicated on the product page.

Changes to the Refund/Exchange Policy:
10.1 We reserve the right to modify or update this Refund/Exchange Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

Contact Us:
11.1 If you have any questions, concerns, or requests regarding our Refund/Exchange Policy, please contact us at jewellsboxus@gmail.com

By making a purchase from our website, you acknowledge and agree to comply with our Refund/Exchange Policy.